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4 Examples of Business App Development for Better Customer Service and Sales

  • Nick
  • May 25, 2018
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One of the challenges in creating an app for your business is deciding on the function of the app. You need to determine how your customers or clients will use the app and the features that it will provide. While an app developer company helps develop your ideas, you may need a few examples to find a solution that benefits your business.

1. Ordering Systems

A growing number of businesses are using mobile apps to make it easier for customers to place and manage their orders. Consumers enjoy the convenience of shopping from home and placing orders using their phones or tablets. Apps that implement ordering systems provide customers with more options and simplify your sales process.

Creating an app to streamline your sales process also reduces the time that your staff spends handling orders. With less time spent processing an order, your staff can focus more on attracting new customers and providing exceptional customer service.

2. Customer Support Apps

Implementing an app with your existing customer support system can improve the level of customer service. You can create a mobile app to allow customers to enter support tickets or browse a knowledge base for answers to frequently asked questions. You may even include a feature to walk customers through the troubleshooting process.

As with an ordering system, a customer support app reduces the demands on your staff. With a convenient way to resolve technical issues, customers are less likely to require assistance over the phone.

3. Loyalty Programs and Rewards

Loyalty programs and rewards systems are known to help bring in new customers and retain existing ones. Instead of relying on a punch card or a computer system to keep track of customer purchases, you can use a mobile app to manage loyalty programs.

With a loyalty program application, customers can easily check the status of their rewards and determine how much more they need to spend to reach the next reward. This convenience should help attract more sales and keep customers coming back.

4. Field Service Management Apps

If you have a mobile workforce, a field service management app helps to improve response times and the quality of service. These applications allow technicians to easily bring up the details of the service request to ensure that all customer issues are resolved quickly.

Field service management apps may also help you manage and organize your mobile workforce. Additional features may help manage the routes your technicians take to reduce kilometres driven and reduce the need for manual paperwork. These benefits also reduce the risk of errors in manually entering work details.

These are just a few examples of business applications. Work with an app developer to explore additional suggestions or to expand on your app ideas.

Mobile business applications offer a wide range of possible features that benefit businesses in any industry. Whether you run a local restaurant or a large international company, applications help you connect with your customers. You can deliver more features and faster solutions, helping to boost both sales and customer service.

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