Advances in field service management software can reduce time-consuming manual workloads and make your workers more productive. If your workers in the field are still processing transactions, scheduling, and inputting data manually, now is the time to consider upgrading to field service management software. Here are some of the common signs that indicate you could benefit from field service software.
1. Technicians Arrive Far Behind Schedule
The field service business can be demanding and tasking. Not only that, customers expectations are high; likewise, competition in the industry is steep. To this end, businesses must be able to improve service scheduling to improve customer satisfaction. The good news is that field management software comes with great features like demand forecasting, route optimization, and automated scheduling and dispatch. Advanced software packages feature machine learning and artificial intelligence to perform tasks like forecast job duration, which can help your technicians schedule jobs more effectively.
2. Technicians Keep Doing the Same Job Over and Over Again
If you’re looking to get ahead of the competition and exceed customers’ expectations in the field service business, then it’s important to get it right the first time. When your technicians find it difficult to resolve an issue the first time, your customers will begin to doubt your service, resulting in trust issues. Perhaps the error was due to the use of incompatible parts, assigning staff to the wrong assignment, or poor scheduling; either way, repeat visits can cost your business a lot with regards to time, money, and its reputation. Field service management software can help you resolve constant issues with first-time fixes. Now, you can easily match staff to assignments based on their qualities and proficiency.
3. Decentralized Information
Customers expect a consistent, favourable experience at all times. Not meeting their expectations can be costly. But how can you provide a consistent customer experience when everything is done manually? You simply can’t continue to write down vital information on pieces of paper or store it in apps incapable of responding to the changing variable in field service. The best way to create consistency is to keep your data in one place and make it accessible for everybody. The information you can store in a field service management software program includes plans, related tasks, documents, and more.
4. Customers Keep Complaining
Imagine a situation where you scheduled a meeting with a client for 4 pm and only arrived at 5.30 pm. You apologized and resolved the issue as usual, but this is not the first time this has happened. If your customers keep complaining over and over again, odds are you may lose them to your competitors. Field service businesses must take all steps to meet their clients’ needs and keep them happy. By doing so, you can greatly enhance your client’s perceived service quality.
If you’re still in the business of manual field service management, it’s high time you switched to field service management software to enhance efficiency and helped ensure your customers are always satisfied.